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Frequently Asked Questions

YourSay is managed by Verve, an independent market research company. They undertake all our research in the unique online research community.

You will be invited to take part in new surveys by email. Follow the simple instructions to take part.

Some surveys will have a short turnaround time of a few days, and others longer (usually one or two weeks). Some completion deadlines may be extended, and we’ll typically send you at least one reminder.

The findings from the research are presented to the key decision-makers at E.ON Next to ensure that suggestions you have made are taken forward. More details can be found within the Privacy Policy.

If you have any questions or experience a technical problem, please email our support team by clicking here.

We value member participation in the YourSay Community Panel, and therefore are committed to your right to privacy. Please read our Privacy Policy for more information on how we protect your privacy.

Our support team is only able to deal with questions about the YourSay research activities or surveys.

Please direct technical issues with the E.ON Next website or E.ON Next customer services issues, to the E.ON Next customer service team.

Need more help? Contact our support team.

You can end your membership of the YourSay Community Panel at any time by clicking the link at the bottom of email invites, or let us know via email to unsubscribe.

Your views are important to us, and we are sorry you wish to leave the YourSay Community Panel. Thank you for taking part.