We want to introduce you to our privacy policy, which explains how we look after the information that you share with us, and what rights you have as a member of the E.ON Next Your Say (the “Community”). This information is for the website hosted at https://yoursay.eonnext.com/ and is designed to ensure you are protected and your privacy respected.

Introduction

The Community is operated by or on behalf of E.ON Next (we, us and our). For the purposes of the UK GDPR and Data Protection Act 2018 ("Data Protection Law"), we are the data controller. Our registered office address is Westwood Way, Westwood Business Park, Coventry CV4 8LG and our registered number of 2366970. For our contact details please see below.

The Community is powered by Verve Partners Limited ("Verve") and hosted by Alida (“Alida”) who provides us with a Community for the purposes of conducting market research among our customers and prospects. Verve and Alida acts as data processors, processing your personal data on our behalf for the purposes of providing you with access to Our Site.

Acknowledgement

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our approach and handling regarding your personal data and how we will treat it.

By registering as a member of the Community, you acknowledge you have read and understood this Privacy Policy.

Information we collect about you

We will collect and process the following personal data from you:

Information you give us This is information about you that you give us directly when you interact with us on the Community or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Community, participate in discussions, surveys, answer mini polls, suggest ideas, enter a Prize Draw, submit a query, and if you report a problem with the Community.

The information you give us may include your name, address, e-mail and phone number, personal description, photos, login and password details, responses to surveys, media capture (including video and voice recordings) and other discussions which take place on the community.

Information we collect about you from using the Community

Information we collect from you may be used for the following purposes:

• Information we receive from other sources. This is information we receive about you:
• if you use any of the other websites, apps we operate or the other services we provide.
• from third parties we work closely with.

We are working closely with third parties (including, for example, business partners, sub- contractors in technical analytics, and search information providers). We will notify you when we receive information about you from them, and if we intend to share your data with them, and the purposes for which we intend to use it for. We will also tell you if we will combine the data collected from third parties with data collected about you, and for what purpose.

Cookies and other technologies

As you interact with us, we may automatically collect usage data and technical data about your equipment, browsing actions and patterns. Please see our Cookie Policy for further details.

Our use of your information

Information we collect from you may be used for the following purposes:

• to contact you by email to invite you to take part in specific market, social and satisfaction research activities
• to obtain your views on products, services and the activities of the Community
• for entry into free prize draws and to contact you should you win and to send you any prizes.
• for informing you of the benefit/s to you, as a result of your registering to use the community and participating in surveys
• to process your answers to surveys and analyse the results:
  • this may be in aggregated form which does not identify you, or
  • at a level which will only be associated with your screen name and will not contain any personally identifiable information or be in a manner which enables us to identify you personally
• to provide you with information and services that you directly request from us
• to help us improve our services, for example enabling us to act upon information you provide us or to deal with any complaints or concerns you raise with us
• to ensure that content from the Community is presented in the most effective manner for you and for your computer and/or device(s)
• to notify you about changes to the Community or this Privacy Policy.

We may combine information we receive from other sources with information you give to us and will use the combined information for the purposes set out above.Also, if you contact us, we may keep a record of that correspondence.

Who we give your information to:

We may give your information to:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.
• Selected third parties. We may disclose your personal information to third parties:
• Our Helpdesk platform is Freshservice. Any emails you send to the Helpdesk will be hosted within the Freshservice platform for us to respond to. For more information, please access Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc and Freshworks Data Hosting | Refreshing Cloud Business Software.
• In the event of winning in our prize draws or to reward you for your participation in our research activities, your name and email address will be shared and hosted onto the Tremendous rewards platform., for us to process your reward. For Tremendous Terms and Conditions and Privacy Policy, please access: Privacy policy | Tremendous.com. If you do not wish for Verve to share your details in order to process a reward, please email the helpdesk to inform us at help@eonnextyoursay.com. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of E.ON Next, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
• to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy;
• to any other person with your consent to the disclosure.
  Where we share your personal information with trusted third-party service providers and partners, we apply a policy to ensure your personal information is safe and in order to protect your privacy. Our policy requires:
  • We provide only the information they need to perform their specific services.
  • They may only use your data for the purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your personal information held by them will either be deleted or rendered anonymous (subject to applicable law).Verve uses other third parties to process your personal data and these change from time to time. Please review this list regularly to ensure that you are informed.

Verve uses other third parties to process your personal data and these change from time to time. Please review this list regularly to ensure that you are informed.